Article 6: Reimbursement
Refunds will only be made to the original payment method used for purchase.
1.2 Refunds will be applicable if KEY366.COM fails to deliver the goods to the delivery address provided by the buyer. For purchased digital/virtual products, refunds will be applicable if for any reason caused by KEY366.COM, KEY366.COM fails to deliver the ordered product to the user's registered account.
1.3 KEY366.COM will offer a full refund of the value of the goods, or an exchange with another good for any buyer if the ordered product has been damaged during transport until delivery or is not functioning properly. For digital/virtual products, if the discount code/pin was used/redeemed before the purchase date, the user must show confirmation from the publisher that this discount code/pin or license was used/redeemed before the purchase date. purchased before the delivery date.
1.4 Refunds, exchanges or returns ARE NOT APPLICABLE to digital/virtual products.
1.5 If a user has received a wrong product due to a shipping error or omission on our part. For a digital product, KEY366.COM will deliver the correct product to the user's account within seventy-two (72) Business hours after filing a complaint.
1.6 If a User has difficulty using an e-card or coupon code/code purchased on the Merchant's website or portal, the User should contact the Merchant or Publisher directly. The publisher's contact details are available on the brand's page on the Site.
1.7 KEY366.COM is not responsible for any technical errors or refund issues on the merchant's or publisher's website or portal.
1.8 An order cannot be canceled once it has been placed.
The customer is therefore required to communicate sincere and proven information, any false information is considered fraudulent and could result in the cancellation of the order and be subject to legal proceedings. In addition, it guarantees the site that it has the necessary authorizations to use this payment method. The bank card payment system is certified by the CMI, VISA, MasterCard and all Moroccan banks. In the event of payment by credit card, supporting documents may be requested from the customer in order to verify their identity and prevent any attempt at fraud.